FAQs
Need help? Find our frequently asked questions here. If you can't find a solution, feel free to email us at help@buycirene.com
Products
How can I take profit of the discounts?
BUY 1 BAG GET 50% OFF
BUY 2 BAGS GET 55% OFF
BUY 3+ BAGS GET 60% OFF
Simply add to cart 2+ bags of your choice and the exclusive discount will apply automatically in your cart.
There is no limit to the number of times you take profit of the offer. (i.e: purchase 6 bags and get 60% OFF on your order)
Please note: we are not responsible if you forgot to take profit of the on-going sale when placing your order. If your order was already processed, we will not be able to apply the discounts that you missed.
Will the Cirene Melas fit my phone?
Yes, the Cirene Melas fits all phone sizes, including large models such as the iPhone 16 Pro Max or Samsung Galaxy S25 Ultra.
What material are the Cirene bags made of?
All Cirene bags are crafted from premium cowhide leather and finished with high-grade stainless steel hardware (18k gold-plated on gold hardware models) for lasting durability and elegance.
How big is the Cirene Baburin bag?
25 CM / 10 IN
- Length: 25 cm / 10 in
- Width: 12 cm / 5 in
- Height (not including handle): 20 cm / 8 in
30 CM / 12 IN
- Length: 30 cm / 12 in
- Width: 15 cm / 6 in
- Height (not including handle): 23 cm / 9 in
35 CM / 14 IN
- Length: 35 cm / 14 in
- Width: 18 cm / 7 in
- Height (not including handle): 26 cm / 10 in
Are the Cirene bags heavy?
No! Our heaviest bags weigh 0.7kg approximately, making them easy to carry all day.
Is there any warranty for my Cirene items?
Every Cirene bag is designed to be with you for a lifetime.
But we know that life happens. That’s why we offer a 90-Day Money-Back Guarantee on all our bags.
The WARRANTY covers anything that should never happen to your bag within 90 days after receiving the item.
Simply email a photo of the damaged item to our support team at help@buycirene.com, along with your order number, and we'll take care of the rest— whether it's sending a replacement or offering Cirene store credit for something new. No questions, no hassle.
Please note: our 90-Day Warranty covers only what we guarantee won’t happen. We cannot replace items that are lost, stolen, intentionally damaged, or damaged by third parties. Photos are required to process claims, and failure to provide them voids the warranty.
Cirene applies a fair use policy and reserves the right to decline claims if the warranty is being misused.
Care instructions
If you need instructions on the best way to maintain your Cirene bag pristine, please click here.
Do you offer free shipping?
We are pleased to offer FREE worldwide tracked shipping on all orders today. We also have a paid express shipping option.
To find out the specific shipping details, please click here.
How to return my order?
If you're not happy with your purchase, please contact our customer support here.
We offer easy returns and exchanges to ensure you have a positive experience with Cirene.
Please refer to our Return Policy for detailed instructions.
Shipping & Orders
Shipping
Order Processing
Orders are typically processed and shipped within 1-3 business days.
You will receive an order confirmation when your order has been placed. Please verify:
order details, customer information, shipping address
If there is an issue, please contact our customer support at help@buycirene.com
Shipping
You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.
Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@buycirene.com
Estimated Delivery Times
USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days
For more information about shipping, please visit our Shipping Policy.
Where do you ship from?
We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.
I haven't received my order confirmation?
First of all, please check that our emails did not land in your spam/junk folder. If you think you've entered the wrong address, please email us at help@buycirene.com and we'll update your details.
How to track my order?
Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.
You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.
If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at help@buycirene.com and we'll sort this out.
Is my payment secure and what are the payment options?
At Cirene, we use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.
If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.
We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay, Klarna & PayPal.
When will my refund be processed?
We aim to process your refund within 14 working days after receiving your return at our warehouse.
Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional working days for the funds to appear in your account, depending on your bank’s processing time.
If you haven’t received the refund after 5 working days, we recommend contacting your bank directly.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
How to change or cancel my order?
If you want to change or cancel your order, please get in touch with us as soon as you can after ordering. We can typically process changes and cancellations within 6 hours of you placing your order, if your package isn't in transit yet.
For details, please email us at help@buycirene.com
Returns
Not satisfied?
We offer a 90-Day Money-Back Guarantee on all our bags. Please contact our customer support at help@buycirene.com
Return costs for unwanted items are non-refundable at this time.
If you have received your item and there is a problem with defect/package, please contact our customer support.
Please also refer to our Refund Policy.
